The Housekeeping Supervisor oversees staff to ensure effective operations within the Rooms Department and promote guest satisfaction, a safe environment, and cost effectiveness.
Essential Functions:
•Supervise the housekeeping staff; provide open communications, training, coaching, counseling, and performance feedback to ensure maximum efficiency.
•Supervise and inspect the cleaning of the guest rooms, public areas, and back office areas to ensure quality service and compliance with policies and procedures.
•Assign work schedules and issue other work assignments such as deep cleaning projects and daily special projects.
•Issue supplies and equipment for the department, as needed; maintain cost efficiencies.
•Resolve guest complaints as appropriate to maintain a high level of customer satisfaction and quality.
•Implement emergency procedures and training to ensure appropriate protection for hotel guests, staff, and Company assets.
•Assist with the cleaning of rooms during peak periods or in the event the hotel is short-staffed
•May assume the responsibilities of the Executive Housekeeper in his/her absence.
•Complete special projects and participate in task forces/committees, as assigned.
•Other duties as assigned by management.
Supervisory Responsibility:
•Assists the Executive/Assistant Executive Housekeeper in supervising the efforts and staff of the Housekeeping Department
Job Specifications:
•Sound working familiarity with safety and security procedures and guidelines and ability to safely operate commercial housekeeping equipment.
•Solid working knowledge of the practices within the Rooms discipline of the Hospitality profession.
•Basic supervisory skills, especially in areas of scheduling, coaching, and counseling.
•Ability to read and understand written instructions to carry through housekeeping tasks.
•Good command of the English language; second language proficiency desirable
•Excellent time management skills and ability to multi-task and prioritize work
•Ability to maintain customer focus
•Excellent organizational and planning skills
•Excellent interpersonal skills.
•Ability to work well in a team environment.
•Ability to follow corporate and brand standards and procedures.
Experience and Education:
•High School education or equivalent education.
•2 years of experience in the Housekeeping field
•1 years of experience as a Supervisor is preferred.
•Minimum training required per year as assigned by the company.
•Any additional training required by manager.
Work Environment:
•This job operates in a hotel environment. This role routinely uses standard housekeeping equipment.
•Exposure and frequent use to commercial and household chemicals and cleaning solutions.
•This position may be available on a full-time or part-time basis depending on business demands.
•Work days and work hours may vary. Occasional overtime may be required.
•This position works in doors and occasionally works outdoors.