Are you a hard-working and motivated person looking to join one of Nashville's newest hotel operations? Do you possess a natural talent for sharing warmth and positivity with those around you? Do you wish to learn and grow within a nurturing and dynamic environment every day? If so, La Quinta Inn & Suites Nashville Downtown/Stadium is seeking Housekeeping Supervisors to join the team at our brand new hotel!

The La Quinta Nashville Downtown requires exemplary presentation and guest service at all times. Guests are to be addressed with "yes, sir", "yes, ma'am", "absolutely" and "my pleasure" with each and every interaction. This elevated sense of decorum and consideration, while required and essential, comes with training and expectations that will take any associate to the next level of their guest service abilities and further their career potential. Please consider this prior to submitting an application, as it will be discussed as one of the first steps in the interview and hiring process.

Job Summary

Our Housekeeping Supervisors are responsible for maintaining clean and attractive guestrooms via training, guidance and oversight of our Housekeeping team, while providing attentive, courteous and efficient service to all guests.

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Ability to move at a speed required to respond to work situations (e.g., run, walk, jog).
• Ability to stand during entire shift.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Continental Inns of America standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Fundamental Requirements

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• When required, thoroughly clean guestrooms and non-guestroom areas according to hotel standards.
• Oversee completion of all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for Housekeeping carts setup.
• Oversee the removal of all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed.
• Ensure restocking of Housekeeping cleaning carts for next day's use.
• Oversee replenishing of chemical bottles.
• Ensure the cleaning of all guestrooms with the door closed according to standards, unless requested to do otherwise by the guest.
• Log, communicate and and replenish all missing items from room (i.e., irons/boards, hair dryers, etc.).
• Report any maintenance repairs immediately to Engineering team.
• Oversee and handle items for “Lost and Found” according to hotel standards.
• Ensure overall guest satisfaction in all areas.
• Must be able to speak, read, write and understand English.
• Maintain a clean work area.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

Continental Inns of America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Continental Inns of America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, […], family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Cleaning Experience: 2 years (Required)

Work Location: In person