Job Description

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk-side support technician.
• You will be directed by the Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by the service desk.
• Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:

• Provides support for software, hardware, and networking support for desktops, laptops, and servers
• Provides maintenance and support on legacy products
• Supports Core, server products
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds, and changes as required
• Tests and certifies PCs, networks, servers and client-approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor, and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

TECHNICAL SKILLS

Must Have

• Attention to detail
• Communication
• Deskside Support
• Multi-task management.

TekWissen® Group is an equal-opportunity employer supporting workforce diversity.

Job Types: Full-time, Contract

Pay: $22.00 - $25.00 per hour

Application Question(s):

• How many years’ experience do you have with Desk Side Support?
• How many years’ experience do you have with Troubleshooting?
• Do you have you’re A Certification?
• How many years’ experience do you have with Software?
• How many years’ experience do you have with Hardware?
• How many years’ experience do you have with ticketing systems?

Work Location: In person