Join a growing company providing indoor and outdoor custom appliance design!!!

Description :

The main focuses are, but not limited to, Service Support, Equipment / Part order entry, and all areas of customer service support.

Essential Job Duties :

Respond to regional sales managers, reps, dealers, consultants and customers on service inquiries and requests

Arrange service for customers, following up to make sure work is completed to customers satisfaction, service work order review, and payment of service invoices

Receive, review, input and confirm incoming part orders

Assist in managing all documentation required for part orders and shipments

Interpret and study sketches, descriptions, drawings, notes, pictures, and other documents to define project and requirement

Assist in coordination of national, local tradeshows, and other promotional events as needed

Assist in coordinating product training sessions with rep groups, consultants, and dealers. Provide travel arrangements, marketing materials and other support

Skills :

Customer service, Technical support, Ticketing system, Call center

Additional Skills & Qualifications :

Minimum of 2 years of working experience in related field required

Appliance industry experience preferred (residential or commercial).

Minimum of 1 years of customer service experience preferred

Experience in using Auto Quote preferred

Proficiency in standard office software : MS Word, MS Excel, and MS Power Point

Excellent verbal and written communication skills.

2-year associate degree in preferred. 4-year bachelor degree a plus.

Hands-on and self-starter

Working knowledge of current social media tools and outlets preferred

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-03-23