47 Guest Service Representative Jobs in Anaheim, CA
MOTEL 6 DISNEY LLC is Hiring a Guest Service Representative Near Anaheim, CA
Job Description
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.
The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a people person with a passion for providing exceptional customer service, we want to meet you!
Responsibilities
- Greet every guest with a smile
- Assist guests with the registration process
- Answer phone calls and take messages accurately
- Anticipate the needs of guests and build rapport
- Respond to guest concerns and resolve them appropriately, escalating to management when necessary
- Maintain accurate records of registration and payment information
- Ensure compliance with health and quality standards
- High School Diploma/GED required
- Familiarity with hospitality industry standards
- Knowledge of front desk operations and procedures
- Proficient in English; knowledge of other languages is a plus
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Ability to demonstrate genuine care for customers and employees
- Ability to work in a fast-paced environment
Job Summary
Full Time
$33k-43k (estimate)
04/20/2024
05/09/2024
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
