Description:

The main function of a customer service representative is to interact with internal departments producers/brokers to provide application support. A typical customer service representative is responsible for determining the issue offer possible solutions or providing follow-up as needed. Customer service calls may be inbound outbound or a combination of both. Provides basic technical support.

Skills:

customer service oriented, call center, customer service skills, customer service call center, insurance

Additional Skills & Qualifications:

• Strong customer service skills including oral and written communication.
• Some experience in a customer service environment preferred.
• Knowledge of customer service principles and practices
• Property and Casualty experience is preferred.
• Ability to handle multiple priorities within strict time constraints.
• Excellent collaboration skills
• Possesses the ability to work independently and in a team environment to complete assignments in a timely manner.
• Demonstrate commitment to team and departmental goals.
• Ability to make informed decisions, achieving the appropriate results.
• Excellent data entry skills are required.
• Demonstrated knowledge of Outlook and Teams experience needed.
• Ability to work any shift between the hours of 8am and 6pm EST, M-F based on business need.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.