Description :

As a Help Desk Technical Support Specialist, on our IT team, you will be working directly with the internal client to deliver IT services and solutions.

This role will require communication and interaction with multiple teams to ensure service levels are maintained. You will also troubleshoot issues and will provide a work around to problems to ensure that service is restored as soon as possible.

You will work with a Team including both Phone and Software communications and tracking of ticket issues.

Skills :

Help desk support, migration, intune, Customer service, Troubleshooting, Help desk, Phone support

Additional Skills & Qualifications :

2-3 years of support / migration experience.

Self Starter

Technical Responsibility

• Experience with working from home and remote support.
• Troubleshooting incidents and restoring service as soon as possible
• Installing and configuring computer networks
• Planning and implementing network security measures
• Monitoring network performance and troubleshooting issues.
• Liaising with vendors and other IT personnel for problem resolution
• Documenting tickets within Freshdesk (Help Desk system) and providing regular status updates to multiple stakeholders.
• Able to multitask and make priority decisions is a fast-working environment.
• Computer hardware installations, relocations, service and repair.
• Provide systems access to remote Users / customers.
• Provide appropriate and timely service and support to all customers.
• Ensure that a timely equipment ordering process is established and followed.
• Ensure that an adequate equipment inventory is maintained.
• Responsible for creating / changing User Accounts, Mailboxes, Teams, Intune, and Active Directory in certain instances only.

Software products services and support

For the following software products :

• Helpdesk software Freshdesk.
• Desktop environment - Windows 10 / 11
• MS Intune.
• O365 Teams / SharePoint.
• RDP Cloud remote experience.
• MS Azure.
• GOTOASSIST Remote.
• Sabre GDS.- a plus.
• Apollo by Galileo GDS. a plus.

Qualifications required.

• Knowledge of the travel industry is an asset.
• Comfortable working in a computerized environment and mastering the software of the MS Office suite.
• Work from home 90% - Travel 10%
• Sense of organization and management of priorities.
• Customer service approach.
• Sense of autonomy and initiative.
• Judgment, maturity, and discretion.
• Sense of analysis, good judgment, and a spirit of synthesis.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

Last updated : 2024-05-22