Description:

Summary:

A client of TEKsystems has an exciting opportunity in our Information Technology group. We are looking for a Representative to deliver technical support to CHS on-line portal customers and employees. You will follow defined procedures and practices to correct issues, provide guidance, and determine appropriate action when required. You must have excellent communication skills, both verbal and written, and be detail oriented.

This position is M-F, 9am-6pm with a rotating 2-3hr Sunday Shift some Holidays, has the potential to be remote/hybrid after 3 months.

Responsibilities

• Provide technical support focused on the use and adaption of CHS on-line portals service. This includes technologies involving desktop, laptop, handheld devices, and network services.
• Coordinate, diagnose and troubleshoot incoming support calls.
• Process incoming registrations
• Simulate or recreate user problems to resolve operating difficulties in a timely manner Provide event status updates to management and end-users.
• Document, implement, and adhere to standard operating procedures and customer service guidelines.
• Capture, monitor, communicate, and resolve events that impact the user environment.
• Manage multiple assignments of moderate to complex scope.
• Ensure operational excellence through active participation in day-to-day Service Center activities. This includes the facilitation of KPI's, event management, escalation processes, ticket, and phone queue monitoring.
• Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
• Perform other responsibilities as needed or assigned.

Skills:

Help desk support, Customer service, Windows 10, Service desk

Additional Skills & Qualifications:

Minimum Qualifications (required)

• High School Diploma (or equivalent)
• 3 years of experience in Customer Service and IT Support to include:

o Knowledge of ITSM best practices and service delivery standards

o Experience with Microsoft Windows operating system, network configuration, support of handheld devices, and familiar with systems monitoring and uptime

Additional Qualifications (desired)

• Associates degree preferred in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or in a related field.
• Familiar with Microsoft Office Suite
• Ability to meet deadlines and manage events to resolution
• Demonstrated ability to collaborate and work with multiple teams.
• Customer service-related skills including brand management

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.