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TEKsystems
Hayward, CA | Full Time
$44k-57k (estimate)
1 Month Ago
Contact center representative
TEKsystems Hayward, CA
$44k-57k (estimate)
Full Time | Business Services 1 Month Ago
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TEKsystems is Hiring a Contact center representative Near Hayward, CA

Job Description :

  • Answers and processes telephone calls and interacts with customers, both, professionally and courteously.
  • Deciphers information for data input into computer software applications.
  • Contacts appropriate individuals and relays pertinent information and / or instructions
  • Maintains department records and files.
  • Problem-solves and ensures the delivery of customer satisfaction at all times.
  • Discusses concerns and / or tasks with the Supply Chain leadership and co-workers.
  • Keeps abreast of changes in policies and procedures. Uses Lawson and other reports to extract and analyze inventory data to help with efficient and effective inventory management and root cause analysis.
  • Reviews demand patterns and inventory, turns in asset inventories based on walk-up, spot check, and inventory transactions.
  • Compiles reports to assist Inventory Control Coordinators to establish optimum Periodic Automated Replenishment (PAR) levels for asset and expense supply locations.
  • Develops reports concerning asset locations utilization and metrics to report on daily, weekly, & monthly.
  • Monitors all inventory issues and ensures effective resolution. Identifies products impacted by disruptions.
  • Works with vendors and distributors as needed.

Additional Skills & Qualifications :

  • Must have substantial knowledge of hospital peri-operative inventory control.
  • Strong knowledge and experience in understanding needs and verbiage of clinical and non-clinical staff
  • Knowledge of inventory control / management practices, techniques, and systems.
  • Ability to work efficiently, effectively, under the pressure of tight deadlines, while maintaining attention to detail, accuracy, and quality
  • Ability to promote a positive work environment by practicing good communication, diversity awareness and teamwork
  • Ability to maintain all work and break areas in a neat, clean, and organized condition

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-05-16

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$44k-57k (estimate)

POST DATE

05/18/2024

EXPIRATION DATE

05/30/2024

WEBSITE

teksystems.com

HEADQUARTERS

HANOVER, MD

SIZE

1,000 - 3,000

FOUNDED

1983

TYPE

Private

CEO

JAY ALVATHER

REVENUE

$3B - $5B

INDUSTRY

Business Services

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TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.

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The job skills required for Contact center representative include Leadership, Attention to Detail, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Contact center representative positions, which can be used as a reference in future career path planning. As a Contact center representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center representative. You can explore the career advancement for a Contact center representative below and select your interested title to get hiring information.

If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Contact Center Representative job description and responsibilities

Launch outbound calls as appropriate

03/15/2022: Tacoma, WA

Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.

01/20/2022: Chicago, IL

From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.

01/09/2022: Columbus, OH

Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.

01/16/2022: Providence, RI

Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.

03/11/2022: Asheville, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Contact Center Representative jobs

Ability to type 30+ WPM

03/26/2022: Middlesex, NJ

Require specialized training to meet the unique demands of the job.

01/30/2022: Boulder, CO

Minimum of one year of customer service experience, call center experience preferred.

03/27/2022: Sioux Falls, SD

High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.

01/10/2022: Seattle, WA

Requires several soft skills.

04/03/2022: Raleigh, NC

Step 3: View the best colleges and universities for Contact Center Representative.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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