Description:
Do you have experience supporting Windows Desktops?
Do you have exceptional Customer Service skills?
Bring your skills to this client of TEKsystems, one of the most exciting companies in the
marketplace!
Job Summary:
As a Level II Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of
our business by diagnosing, repairing, and maintaining advanced hardware and software components.
This position involves a wide range of responsibilities, including the support of network infrastructure,
the installation and configuration of computer systems, providing expert support for Office 365 and
Microsoft Teams, and supporting various operating systems. You will also be instrumental in supporting
manufacturing equipment and processes, as well as site security processes and controls.
Acting as an advanced liaison for local IT support, you will work closely with the IT teams to
support the site, drive process improvements, and execute special projects. This role demands an
exceptional attention to detail, superior problem-solving skills, and a commitment to safety, security,
and compliance in the workplace.
Primary Duties and Responsibilities:
? Diagnose, Analyze, and Resolve Advanced Issues: Serve as the initial point of contact, providing
timely and effective first level support for complex problems affecting company hardware,
software, and network infrastructure across various departments. This includes, but is not
limited to, troubleshooting Windows, Android, and Apple operating systems and associated
peripherals, with a focus on resolving issues directly when possible before escalating to
specialized support teams for further assistance.
? Network Support and Testing: Serve as the first line of testing for the network
infrastructure. Utilize network testers, verify connectivity to switches, conduct Wi-Fi surveys,
perform basic troubleshooting of firewall issues, and ensure local ISP communication is
effective.
? Advanced Device Management: Manage device replacements according to warranty schedules,
deploy new technologies, and assist with the installation of network hardware such as servers
and switches. Support manufacturing equipment and processes along with site security
processes and controls.
This data is internal to the client.
? Documentation and Compliance: Maintain accurate and comprehensive documentation of work
processes, device management, and compliance activities, ensuring all installations adhere to Information Security guidelines.
? Team Collaboration and Knowledge Sharing: Foster a collaborative team environment by
actively engaging in group initiatives, sharing expertise, and providing guidance to colleagues to
enhance collective knowledge and performance. Support peers in cross functional tasks to
ensure a cohesive approach to delivering technology solutions that drive company success.
? Technical Resource and Project Execution: Act as a key technical resource, provide planning, and
drive the execution of special projects without compromising current job duties. Assist in
communication to end-users regarding changes, upgrades, or planned outages.
? Warranty and Repair: Conduct advanced warranty and repair work with vendors and support
ordering computers and accessories for site level requirements.
? Customer Service Skills: Deliver superior customer service by effectively communicating with
users to understand their needs, providing timely resolutions to their technical issues, and
maintaining a positive and supportive interaction. Escalate complex issues to Level III Technical
Support Specialists or Team Lead, ensuring a seamless user experience.
Preferred Job Requirements:
? Experience: Strong experience supporting Windows Operating Systems, Android and Apple
Devices, Configuration Manager, Active Directory, corporate networks, Modern Workplace,
Azure AD, End Point Manager, Intune, Office 365.
? Education: Associate's Degree in Information Systems, Computer Science, or a comparable
program required; Bachelor's Degree preferred.
? Work Experience: At least 5 years of work experience in providing support in a related field.
Client Job Description:
Summary: The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Job Responsibilities: Audit records of daily data communication transactions, problems and remedial actions taken, or installation activities. Update technical manuals and conduct computer diagnostics to investigate problems. Develop training materials and procedures, or train users in the proper use of hardware or software. Confer with staff, users, and management to establish requirements for new systems or modifications. Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Expert mentoring skills necessary to provide support and constructive performance feedback. Expert ability to work independently and manage one's time. Expert knowledge of circuit boards, processors, electronic equipment and computer hardware and software. Expert knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. Education/Experience: Associate's degree in computer related field or equivalent training required. 10 years experience required.
Skills:
Troubleshooting, Help desk support, Active directory, Help desk, Technical support, Service desk, Windows 10, Desktop
Additional Skills & Qualifications:
Customer service orientation
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.