Description:
Overview:
We are seeking a highly motivated individual to join our IT support team as a help desk associate at our public accounting firm. As an IT Help Desk Associate, you will play a key role in providing technical support and assistance to our staff, ensuring that their IT systems and applications function effectively. This position offers an excellent opportunity for a passionate individual to gain valuable experience and grow within our dynamic and fast-paced organization.

Responsibilities:
- Provide first-line technical support to staff, addressing IT-related inquiries and issues via phone, email, or in-person.
- Assist in troubleshooting and resolving hardware, software, and network problems to ensure minimal downtime and maximum productivity for end users.
- Install, configure, and update software applications on desktops, laptops, and mobile devices.
- Set up and maintain user accounts, permissions, and passwords in various systems and applications.
- Collaborate with senior IT team members to escalate complex issues and follow through to resolution.
- Document and track support requests and resolutions using a help desk ticketing system.
- Assist in the maintenance and management of IT inventory, including hardware and software assets.
- Contribute to the development and maintenance of IT support documentation and knowledge base articles.

Qualifications:
- Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience).
- Strong passion for technology and a desire to pursue a career in IT support.
- Excellent communication and customer service skills with a focus on providing a positive support experience.
- Basic understanding of Microsoft Windows and Office suite, as well as familiarity with common hardware and software troubleshooting techniques.
- Ability to work effectively both independently and as part of a team in a fast-paced, deadline-driven environment.
- Eagerness to learn and adapt to new technologies and processes.

Preferred Qualifications:
- Previous experience in a help desk or technical support role is a plus.
- Familiarity with accounting software and industry-specific applications is advantageous.
- Relevant certifications such as CompTIA A , Microsoft Certified Professional (MCP), or ITIL Foundation are beneficial.

Joining our team as an IT Help Desk Entry Level Associate offers an exciting opportunity to gain hands-on experience in a professional services environment and to contribute to the success of our firm by delivering exceptional technical support to our staff. If you are enthusiastic about technology and thrive in a collaborative, client-focused setting, we encourage you to apply and grow your career with us.
Skills:
support desk, application support, help desk
Top Skills Details:
support desk,application support,help desk
Additional Skills & Qualifications:
- Provide first-line technical support to staff, addressing IT-related inquiries and issues via phone, email, or in-person.
- Assist in troubleshooting and resolving hardware, software, and network problems to ensure minimal downtime and maximum productivity for end users.
- Install, configure, and update software applications on desktops, laptops, and mobile devices.
- Set up and maintain user accounts, permissions, and passwords in various systems and applications.
- Collaborate with IT team members to escalate complex issues and follow through to resolution.
- Document and track support requests and resolutions using a help desk ticketing system.
- Assist in the maintenance and management of IT inventory, including hardware and software assets.
- Contribute to the development and maintenance of IT support documentation and knowledge base articles
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.