This role is 100% onsite in Austin, TX
Top Skills:
1. 2-3 plus years of Help Desk experience
2. Experience supporting SaaS applications (i.e. Smart sheets, Air Table, Asana, etc.) This includes assigning, managing, and troubleshooting.
3. Needs strong phone presence and personality
4. Experience supporting M365
5. Experience with an Identity tool like Okta, Duo, Azure SSO, or something similar
6. Basic Help Desk Skills: Azure AD, break fix, Windows and Mac support
Job Description:
Our client is looking to hire a Help Desk Technician for a 6 month contract that will extend and eventually convert for the right candidate. They should have strong customer facing skills and at least 3 years of experience in previous enterprise Help Desk roles. Candidates should have experience supporting SaaS applications (Troubleshooting, Assigning, and managing), Azure AD, Windows and Mac OS, M365, Password Resets and other basic hardware and software. They should also have some familiarity with an Identity tool like Okta, Duo, or Azure SSO. Some of the SaaS apps that they use are smart sheets, air table, and Asana. They don't need to have experience with those specific apps, but should be from a SaaS heavy environment, and have experience deploying and bringing in licenses.
Responsibilities:
Serve as first point of contact for all information technology issues within the company
Respond to telephone calls and emails from employees for IT support
Assist the end user community using remote tools by recording, resolving, and responding to issues
Support Windows 10, Microsoft Office products (Word, Excel, PowerPoint, Outlook), network connectivity, VPN connectivity, office telephone and voice mail usage, and Mobile Device Management
Troubleshoot, assign, and manage SaaS applications.
Follow prescribed guidelines and procedures and seek guidance from technical lead as appropriate
Function as a single point of contact for problems referred by other individuals and departments by providing close loop on routine queries
Ability to accurately interpret and fulfill customer requirements to achieve customer satisfaction
Understand team and organizational support structures
Be on time each day for start of shift and maintain a good attendance record
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.