Description:
NEW Job Responsibilities:
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
It should read: Answer user inquiries regarding computer software to resolve complex problems.
May install software or perform hardware testing remotely This should be removed Enter commands and observe system functioning to verify correct operations and detect errors Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Summary:
The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Job Responsibilities:
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
May install software or perform hardware testing remotely
Enter commands and observe system functioning to verify correct operations and detect errors
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
The sponsor added additional comments for the ideal candidate:
- Expert Problem Solver and Troubleshooter Methodology: Seeking a candidate with advanced problem-solving skills and a structured troubleshooting approach. Ability to analyze complex issues systematically and implement effective solutions. Demonstrated expertise in addressing challenges with a strategic and methodical mindset.
- Researcher and Data Analysis Expert: Looking for an individual with strong research capabilities and proficiency in data analysis. Skilled in gathering, interpreting, and presenting data to inform decision-making. Experience in utilizing analytical tools and methods to derive actionable insights.
- Passion for Delivering Excellent Customer Service and Communication Skills: Desire for a candidate who is dedicated to providing exceptional customer service.
Strong communication skills, both written and verbal, to interact effectively with clients and team members. A passion for ensuring customer satisfaction and the ability to convey information clearly and empathetically.
Skills:
data analysis, customer support, troubleshooting, system administrator, software testing, computer diagnostic software
Top Skills Details:
data analysis,customer support,troubleshooting,system administrator,software testing,computer diagnostic software
Additional Skills & Qualifications:
Qualifications:
Associate's degree in computer related field or equivalent training required
7-10 years experience required
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Basic ability to work independently and manage one's time
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Candidate Requirements
Years of Experience Required: 10 overall years of experience in the field.
Degrees or certifications required: N/A
Disqualifiers: Candidate isn't located in North Carolina, Las Colinas or Puget Sound Area.
Best vs. Average: The ideal candidate would have the ability to solve complex problems and an excellent researcher.
Performance Indicators: Performance will be assessed based on quality of work and meeting deadlines.
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.