Are you a knowledgeable, detail-oriented Desktop Support Technician with an aptitude for impeccable customer service? Then set your sights on a career at Heritage Auctions, headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other cities. Heritage Auctions is the largest auction house founded in the U.S. and serves more than 40 different auction categories, including Coins, Sports, Comics, Historical, Jewelry, Fine & Decorative Art, Wine, and many more. 
BENEFITS:

• Medical, Dental, Vision coverage
• Paid time off
• 401k savings plans
• Daily Pay: Access your pay when you need it! 

COMPENSATION: 
Commensurate based on experience 
LOCATION: 
South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane
SUMMARY: 
Responsible for providing daily desktop support to all network users.
 
ESSENTIAL DUTIES & RESPONSIBILITIES:

•  Provide Desk-side support of end-user issues, such as:
  • New user and equipment deployment
  • Internal application troubleshooting
  • Ticket management
  • Proactive documentation of technical procedures
  • Maintain printer fleet needs
• Ensure a timely response to ticketing needs
• Ensure proper notes and documentation of all assigned tasks
• Cross-train with other technicians. Must be able to work in a team-player environment.
• Must be able to work significant overtime while traveling up to 20% of the time
• Other duties may be assigned.

EDUCATION & EXPERIENCE:

• High School degree required; Associate or Bachelor’s degree in IT preferred
• 2 years of Enterprise Desktop Support experience
• A and Network preferred
• Proficiency in Windows 10, HP laptops and desktops, Mac OS X, Citrix Client, Cisco VPN Client
• Experience with A/V systems, mixers, etc.
• Experience with desktop imaging practices
• Experience with Quest KACE is desired but not required.
• Ability to lift to 50lbs

• Individuals must be able to work independently in a fast-paced team environment.
• Candidates must have reliable transportation, as this role is primarily on-site at the Dallas office and is not considered a hybrid role.
• This role has a rotation with individuals working on-call once every 7 to 8 weeks, and will be required to travel on a rotation potentially once or twice per calendar quarter.
• To meet business needs, some evenings may be required. 
• This position may also provide occasional Executive support offsite.
• Reasonable accommodations may enable individuals with disabilities to perform essential functions. 

Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE