About Tekscape:

Tekscape is a recognized managed IT services company since 2007, headquartered in New York City. Currently, we operate via two physical locations in the United States. Based on our engineers’ deep technical knowledge and leveraging our strategic relationships with the world’s leading cloud providers, We work in a collaborative environment that fosters and rewards innovation. Tekscape excels at supporting companies globally with information technology solutions. Tekscape services include managed IT, managed security services, cloud computing, compliance, and collaboration.

Job Summary:

The role provides systems engineering expertise in the deployment, migrations, and delivery of our client’s on-prem and cloud infrastructures. The role expects intermediate networking and cloud computing skills within the framework of VMware, Microsoft Active Directory, Private Cloud, Azure, and AWS public cloud platforms. S/He will have a solid understanding of cloud computing and technology systems and platforms and experience delivering and migrating applications to multiple Cloud platforms. This is a “HANDS-ON” System Engineering role.

Key Responsibilities:

• Responsible for the technical delivery of systems engineering involving Cloud implementations and deployments:
  • Activities related to systems engineering, development, implementation, integration, and migrations as they relate to Public/Private Cloud
  • Activities related to Azure Cloud migrations and deployments
  • Setup servers, Active Directory, Exchange, and handle all phases of migrations and upgrades
• Discover, design, and execute Office365 email migrations from on-prem Microsoft Exchange platform
• Diagnose and resolve complex network issues, including connectivity, latency, and performance problems
• Responsible for closing out scheduled project tickets in ConnectWise or equivalent PSA platform in a timely and accurate fashion.
• Operate Server, Storage, and virtualization environments
• Work with team to plan server migration and deployment projects
• Engage and manage third party vendors to achieve expedient resolution
• Accurately document all work done in internal and client systems
• Engage VIP desktop customers issues
• Expert desktop engineering and troubleshooting.

Participate in professional services’ project status calls and in the on-call rotation for technical services support/Help Desk

Required Skills:

• Minimum of 2-5 years of experience with designing, delivering, maintaining, troubleshooting, and supporting various cloud environments (Private, Public, Multi-Cloud – AWS/Azure)
• A positive sales enabling attitude and curiosity for learning new technology
• Hands-on experience installing, maintaining, and troubleshooting multiple Microsoft Windows server environments of at least 50 users (Windows Server 2008 – 2022)
• Experience maintaining and troubleshooting an Exchange email environment (Exchange Server 2010 – 2019)
• Solid understanding of
  • Office365 migrations and go-lives from MS Exchange platforms
  • On-Prem to Azure Migrations
• Solid understanding of hardware, software in Windows and Mac OS environment
• Strong knowledge of Microsoft Windows and Mac server technologies (2008 and up)
• Experience with Public Cloud Migrations and Management (Azure & AWS)
• Hands-on experience maintaining and troubleshooting a VMWare Environment with at least four (4) hosts, vCenter, & vRealize Operations suite, vSAN
• Review & Discover new clients Windows / VMWare / Storage Environment and recommend improvements
• An understanding of Network protocols in relation to systems requirements, able to effectively troubleshoot
• Proficiency with systems protocols and services such as TCP/IP, AD, DHCP, DNS, DFS, 2FA, Group Policy, ADSS, SMB/CIFS, VPN
• Ability to manage and create filtering rules on SPAM filters such as Mimecast or Proofpoint
• Proficient in design and environment documentation
• Basic experience in management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Meraki, and Palo Alto Networks.
• Excellent written to and verbal communication skills applicable to a customer service facing role
• Excellent planning and organizational skills, as well as sound, independent judgment
• Solid understanding in ConnectWise or equivalent Professional Services Automation platforms
• Solid understanding of backup solutions such as Veeam or Acronis

Pluses:

• Experience installing SAN Storage and configuring it with VMWare / Hyper V
• Experience with Converged and Hyper-Converged Technologies
• Experience maintaining and troubleshooting a VMWare Horizon infrastructure
• Previous experience working within ConnectWise (Automate) ecosystem
• Scripting/Automation ability
• Microsoft, VMWare, and Cisco certifications

Key Performance Indicators (KPIs):

• Client satisfaction rate of 90%
• Annual KPI of 1700 engineering hours (142 Monthly)
• Service Ticket & Time Compliance Policy adherence of 95%

Tekscape employees enjoy the following benefits:

• Excellent Benefits (including medical, dental, vision, life insurance, HSA/FSA)
• Paid Parental Leave (NYS Paid Family Leave)
• 401(k) plan with matching company contribution
• Vacation/ Paid Time Off / Sick Leave / Floating Holiday
• Professional Development Programs
• Employee Referral Programs
• Corporate-Branded Swag & MORE

We are an Equal Opportunity Employer that truly believes in the benefits of diversity! Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative, and thoughtful development of their skills and knowledge.