Job Summary:

• Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies.
• Date backup & restore, hardware surplus.
• Must be organized, capable of managing time wisely, and proficient, while supporting staff members by answering help desk phone calls, working internal help desk tickets submitted by staff members on a daily basis, communicating with staff and completing help desk tickets in a timely manner.
• Responsible for managing, troubleshooting, licensing, updating hardware and software assets on local machines.
• This position will provide field support to include, but not limited to: Onsite troubleshooting through diagnostic techniques and pertinent questions and assist in the development and writing of technical documentation manuals.
• Must have great customer service and problem-solving skills.
• Must be able to pass an MVR for the purpose of driving a DCBOH vehicle to perform the essential functions of the position and to support remote centers.

General Skills:

• Working knowledge with active directory, DNS, and DHCP
• Experience with troubleshooting network connectivity issues in both LAN and WAN environments
• Experience imaging and deploying laptops
• Experience providing desktop/laptop computer hardware support
• Setup and install computers for New Hire On-Boarding’s and Off-Boarding’s
• Experience supporting remote workers and troubleshooting VPN and remote technology issues
• Experience with Bitlocker encryption, antivirus, and malware/spyware removal software
• Proficiency in Microsoft Office 365 (Enterprise) applications.
• Expertise in Windows Server 2016 and above.
• Working knowledge of VMware ESXi and vSphere, preferred
• Working knowledge with Palo Alto Firewalls, preferred
• Working knowledge with Mitel Telephony System, preferred
• Strong oral/written communication and listening skills.
• Strong attention to detail.
• Strong analytical and problem-solving skills.
• Can work effectively with a team or independently.
• Can work well under pressure with the ability to prioritize effectively.
• Strong ethical orientation with ability to maintain confidential information.

Job Type: Contract

Pay: $18.00 per hour

Schedule:

• 8 hour shift

Ability to Commute:

• Atlanta, GA 30317 (Preferred)

Ability to Relocate:

• Atlanta, GA 30317: Relocate before starting work (Preferred)

Work Location: In person