Employment Enterprises, Inc. is currently working with a client that has been providing groundbreaking commercial lending solutions for 30 years. We are searching for a Customer Care Analyst with proven experience in communication and assistance to customers. The hourly pay rate is $18.00-$20.00.

Customer Care Analyst Responsibilities

• Communicate regularly and promptly with internal and external clients through phone and email regarding recently closed loans.
• Respond to customers request for information by providing detailed research and feedback.
• Answer, screen, and forward incoming calls on the Customer Care phone line.
• Assist Customers with Customer Center navigation.
• Use Dynamics 365 to identify and track customer interactions and insights.
• Track and maintain document shredding and records management.
• Performing other related duties as assigned.

Customer Care Analyst Qualifications:

• A Bachelor’s degree in: Finance, Accounting or Business Administration preferred or equivalent industry experience
• Minimum of two (2) years of relevant Servicing or industry experience.
• Exhibit self-motivation whether working independently or in a group.
• Strong verbal, written, and electronic communication skills.
• Proficient in MS Office with an emphasis on Excel and Word.
• Strong interpersonal skills, accuracy with numbers, and attention to detail essential
• Ability to multi-task and meet frequent deadlines.
• Consistently produces work that is high quality.
• Ability to exercise intellectual honesty when presenting information.
• Ability to present data in a professional manner.

What we offer:

• 401(k) retirement plan
• Medical and dental benefits for qualifying professionals
• Flex spending account
• Credit Union Membership
• Voluntary Supplemental Insurance

“Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Work Location: Hybrid remote in Warrenton, VA 20186