23 Service Desk Technician Jobs in Winchester, VA
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TechWish is Hiring a Service Desk Technician Near Winchester, VA
Job Details
Role: Service Desk Technician
Location: Winchester, VA Hybrid
Duration: 9 Months Long Term Contract
Looking for 4 yrs. candidate with Banking or financial domain experience.
Hybrid 10 days a month
Hybrid timings: Mon-Fri 08:00AM -16:30PM EST (OR)
Part Time: Tuesday - Saturday 07:00AM - 11:00AM EST
Description:
Responsibilities
- Respond to inbound calls daily to provide technical support/troubleshooting.
- Provide support via web queues, outbound interactions, and emails.
- Leverage resources to resolve technical issues timely.
- Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities.
- Escalate requests outside of your scope when necessary.
- Attend weekly staff/mentor meetings.
- Remain cognizant of adherence to help promote business unit success.
- Adhere to ETS Client s practices, policies, and procedures.
- Perform other related duties as assigned or appropriate.
Qualifications
- Knowledge and understanding of the information technology field.
- Basic skill troubleshooting and resolving technical problems.
- Exposure to enterprise systems and IT terminology
- Exposure to solving routine or standard administrative, operational, or system problems and issues.
- Effective verbal and written communication skills
- Ability to leverage finesse/soft skills when interacting with end users.
- Basic organizational, planning, and time management skills
- Ability to handle multiple tasks simultaneously with a high degree of accuracy.
- Ability to work independently and in a team environment.
- 3 years of Tier 1 support and capabilities or similar
- Desired Call Center or front-line customer support experience
- Desired - Knowledge of operations, policies, and procedures
- Desired - Knowledge of ITIL (Information Technology Infrastructure Library)
- Desired - Previous customer service in a fast-paced environment
- Desired - Familiar with ticketing software (ServiceNow) would be a plus.
Job Summary
Full Time
$57k-71k (estimate)
04/20/2024
04/30/2024
techwish.com
Sterling, VA
<25
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The job skills required for Service Desk Technician include Customer Service, Technical Support, Service Desk, Written Communication, Customer Support, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
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Step 3: View the best colleges and universities for Service Desk Technician.
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