Role name:
Specialist
Role Description:
Job Description: IT user Support Specialist provides day-to-day technical support for hardware and software related systems. Under limited supervision, this job responds to problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.
Competencies:
Incident Management, HP Nonstop Configuration & Support
Experience (Years):
8-10
Desirable Skills:
Key Responsibilities and Duties

· Provide a high level of customer service while working in a dynamic complex environment under limited supervision and direction. Provide second level end-user PC support for staffed locations and remote offices.

· provide high level on-site call center support Perform configuration/installation and troubleshooting of PC hardware including laptops, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office Suite other applications

· .Provide incident & problem summaries, status reports, and project status as required Comply with and support ITIL change-incident-problem-asset management processes and work instructions Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user technology issues and incidents to ensure meeting agreed upon service levels

· Maintain highly accurate inventory records

· Provide end user training and knowledge documentation

· Deploy, procure, and collect desktop equipment from end users

· Educational Requirements

· Vocational and/or Technical Education

Work Experience

· 3 Years Required; 5 Years Preferred Physical Requirements

· Physical Requirements: Heavy Work

Job Type: Contract

Pay: $21.69 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Charlotte, NC 28262: Relocate before starting work (Required)

Work Location: In person