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In 2023, TechGen and Aligned Technology Solutions, both award-winning Managed IT Service Providers, merged – forming the premier company of Teal. Teal is an advanced IT services that assists small- to medium-sized organizations in strategically leveraging their technology. With roots dating back to 2000, the company differentiates itself from its competition through world-class concierge service, business-focused support, and sophisticated cybersecurity and compliance knowledge. Our employees are empowered to explore their creativity, pursue their passions, and achieve personal growth through their work experience with us. Teal is committed to fostering an environment in the workplace that promotes diversity, equity, and inclusivity - where all employees are valued, respected, and provided with equal opportunities.
We are looking for an individual who:
Job Overview: Under the direction of the POD lead, this role will play a crucial role in providing exceptional remote support to our clients. Responsibilities will involve effectively articulating and addressing technical needs, ensuring timely resolution with a customer-centric approach. You'll participate in after-hours emergency coverage on a rotating schedule, utilizing your problem-solving abilities to analyze situations and make informed decisions.
Essential Functions
Qualifications
Benefits
The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
TEAL IS AN EQUAL OPPORTUNITY EMPLOYER
Full Time
Business Services
$64k-80k (estimate)
03/04/2024
06/19/2024
tealgroup.com
FALLS CHURCH, VA
50 - 100
1988
Private
$5M - $10M
Business Services
Teal Group provides market analysis and forecasting services for the aerospace and defense sector.
The job skills required for Help Desk Specialist include Help Desk, Problem Solving, Help Desk Support, Communication Skills, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
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Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
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The help desk team will train users on basic system and computer functions.
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Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
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Remote help desk technicians support technology customers via phone, online and occasionally on-site.
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Help desk technicians need a deep understanding of computer hardware and software.
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Learn more about the role, tasks and how to become a help desk technician.
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Thankfully, old desks can be rehabilitated and refinished with a little effort.
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Develop a culture of helping within the help desk.
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These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
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Use data and technology to help people develop new skills.
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