Our Senior ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develop solutions for the customer's ServiceNow environment. This position is fully remote, candidates for this role must be located in the United States. Position Responsibilities. Provide hands-on development assistance, including form configuration, workflow administration, re...
Our Senior ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develop solutions for the customer's ServiceNow environment. This position is fully remote, candidates for this role must be located in the United States. Position Responsibilities. Provide hands-on development assistance, including form configuration, workflow administration, re...
Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems. Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly. Document all customer interaction with high attention to detail and accuracy. Update all tickets according to Service Level Agreements (SLA). Understand and follow Crossfuze's Delivery Process: incident management, problem management and change manag...
