Role and Responsibilities

With the support of TCS management provide direction and support to the TCS driver fleet throughout the state of Indiana. Also, to assist as needed on daily basis in the following areas

• Completion of daily schedule as required
• Cover any driver vacations or driver call-offs

Compliance and Ethics

• Ensure drivers understand and operate within the LCP/TCS compliance requirements
• Ensure drivers are following the five critical ethical behaviors
• Integrity
• Honesty
• Discipline
• Fair and respectful treatment of ours
• Accountability

Communication

• Must possess above-average communication skills
• Must have the ability to effectively communicate with all levels of TCS operations

Leadership

• Daily check-in with your assigned team. Discuss any issues or concerns that could have a negative impact on any team member's ability to be successful
• Point of contact for your team for maintenance-related issues. Leads are to contact the Field Fleet Maintenance Liaison to resolve any maintenance issues or requests.
• Ensure drivers understand and are effectively using the required technology:
  Samsara
  NEMT driver App
  E-fleets
  Heartland Payroll Platform
• The ability to use Samsara to maintain an up-to-date location of your assigned drivers
• Ensure drivers are manifesting trips on the same day the trips are completed
• Remind drivers daily of the requirement to clock in and out for lunch. If a lead is experiencing an issue with a driver following this requirement, please escalate the concern to TCS management.
• In conjunction with Trip Assignment leads will monitor the “Driver Time off Calendar” to ensure they have a plan in place to support the driver’s time-off request.
• Leads must identify a primary backup to support their team when the lead takes time off. These can be a following team lead or a seasoned driver. Lead must communicate the primary backup with TCS management
• Weekly conference calls between leads and TCS management (Scheduled TBA)
• It is critical all leads with the support of dispatch be able to plan and execute an appropriate response to any unexpected changes that may occur because of a driver-related issue. This could include driver accidents, van maintenance issues, and driver illness.
• Extra-Mile Recognition for your team (Leads will help create criteria for the recognition)
• Ensure drivers are submitting Incident/Accident reports in Samsara in a timely manner (Within an hour of the incident/accident or as soon as the driver can safely complete the forms)
• Leads must review their driver's schedules daily by 3 pm. The goal is to review all trips scheduled 72 hours or less daily
• If a driver is picking a member in one region and is traveling to a different region and the trip requires significant wait time (60 Minutes or longer) Lead will inform both the lead in the destination location as well as the dispatch of the potential availability of the waiting driver.
• Immediately communicate with Dispatch any issues that could potentially or are currently impacting the driver’s ability to complete their required trip or schedule successfully. If the lead and or dispatch is unable to resolve the issue or concern immediate escalation to TCS management is required
• Periodic ride along with drivers to ensure each driver is performing up to TCS driver expectations
• Any additional responsibilities identified by TCS management

Additional Information:

• Training is Provided
•  Hourly Job

Location:

• Allen County - Fort Wayne