8 Desktop Support Technician II - 1793 Jobs in Irvine, CA
Tata Technologies is Hiring a Desktop Support Technician II - 1793 Near Irvine, CA
- Respond to and resolve complex Level 2 IT support tickets for all employees (onsite and remote) – Technology and Applications
- take remote control of the end-user device, and provide advanced remote IT support and troubleshoot IT/Desktop issues
- Monitor ticket queue and complete day-to-day support activities to assure timely service delivery and customer support with a high degree of quality
- Diagnosis and resolution of computer hardware, software, and network issues for the executives and VIP users
- Incident and Service request Management – Responding, tracking, resolving, updating, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI)
- Adhere to the End User Computing policies (including desktop group policies), standards, and procedures for hardware and software
- Provide support to users in various remote locations onsite when needed - this role may have to travel on case by case babsis depending on need.
- Help develop IT tools and processes to promote efficient and effective end-user support practices
- Set up new user accounts and workstations
- Support office technology – such as printers, video conference units, and digital whiteboards
- Collaborate with remote IT team members to build and maintain positive, productive team relationships
- Develop positive relationships with the business and other functions involved in downstream technical processes
- Skills
- At least 5 years of relevant IT su pport experience
- High School education required – Bachelor’s degree preferred
- Strong written, verbal communication and customer service skills are a must
- Support Experience with Office365, all leading browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drive s
- Familiarity with standard ticketing tools (ServiceNow, Jira)
- Ability to coordinate and communicate at all levels within the organization – Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs
- Tech Savvy – Ability and passion for learning new technology and tools
- ability to travel to remote sites as needed
Job Summary
Full Time
Business Services
$52k-66k (estimate)
01/07/2024
05/01/2024
tatatechnologies.com
DETROIT, MI
500 - 1,000
1989
WARREN HARRIS
$50M - $200M
Business Services
Related Companies
About Tata Technologies
Tata Technologies is a global engineering and product development digital services company focused on fulfilling its mission of helping the world drive, fly, build and farm by enabling manufacturing clients across the automotive, industrial machinery and aerospace verticals to realize better products and drive efficiencies in their businesses, leading to the development of products which are better for the end customer, environment and society at large. There are two components to the companys value proposition; the first one being outsourced product engineering services for our clients helpin...g them conceptualize, design and develop better products, and the second one is helping them identify and deploy technologies and solutions that are used to manufacture, service and realize better products. These offerings are delivered through two lines of business: a) Engineering, Research and Development (ER&D) services, and b) Digital Enterprise Solutions which includes offerings in Connected Enterprise IT (CEIT) and Product Lifecycle Management (PLM) services and products. We are committed to Engineering a better world through collaborative innovation and adoption of sustainable technologies and processes. Tata Technologies has over 8000 employees serving clients across three continents through our uniquely balanced on-shore/offshore global delivery model that enables us to provide aligned on-shore customer proximity required to support the iterative nature of product development services together with the capacity and cost-effectiveness of offshore locations. Watch this video to learn more: https://bit.ly/3jYdexM
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The job skills required for Desktop Support Technician II - 1793 include Customer Service, Customer Support, Verbal Communication, Computer Hardware, Active Directory, IT Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician II - 1793. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician II - 1793. Select any job title you are interested in and start to search job requirements.
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