Customer Success - Account Manager

About TapClicks

TapClicks, Inc. is a leading marketing technology company for agencies, media companies, brands, and enterprises. Its integrated Marketing Operations Platform includes sales enablement, workflow and order management, analytics, and automated reporting -- all within a single intuitive user interface available on demand in the cloud. TapClicks has delivered over 1,000,000 dashboards to over 5,000 brands and over 500 media companies and agencies worldwide. The TapClicks platform leverages over 150 native API integrations with leading marketing and advertising platforms and rounds out its solution with ImportWizard, which enables the platform to use data from virtually any source. TapClicks was founded in 2009, is headquartered in Silicon Valley, has development and sales offices in Boston and Canada and sales offices in Europe and Latin America.

Responsibilities

• Build strong relationships with customers within a defined book of business

• Maximize revenue growth within the book of business (identify, qualify, progress, propose and closing)

• Support day to day needs of customer base through regular interactions and problem resolution

• Drive customer engagement and adoption of the Tapclicks platform

• Maximize customer satisfaction and eliminate customer attrition

• Understand each customer’s strategic objectives and priorities

• Advocate internally for the needs of customers within the defined book of business

• Supports sales pursuits as subject matter expert

• Manage the on-boarding of new customers

• Coordinate delivery of large projects

Requirements

• 2-5 years of Account Management experience

• Understanding of, and experience with digital marketing

• Experience leading large client engagements

• Consultative selling skills

Qualifications

• Passion for helping people and solving problems

• Strong problem-solving, decision-making, and critical thinking skills

• Friendly, upbeat, and collaborative attitude

• Refined time management

• Excellent verbal and written communication skills

• Ability to make sense of something complex and explain it in plain English

• A goal oriented, self-starter that enjoys working in a dynamic, startup environment

• Ability and willingness to work flexible hours if necessary

Nice to have

• Prior experience working at an Advertising Agency

• Knowledge of marketing reporting

• Experience with SaaS

• Experience Salesforce.com
T-116