Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.
Bilingual Spanish speaking candidates are welcome and encouraged to apply
This is high energy role and requires individuals who can adapt to changes quickly
Will work in a fast pace environment
Must have empathy and the ability to control conversation/call
High school/GED required
Must have customer service experience
Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)
Soft skills are very important to this role and require a level of professionalism and caring.