Job Description :

Requirements:

Field Services Lead As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department.

• Strong hands-on experience needed on end user support for Windows PC and Mac related issues.
• Ability to assign and work on incident tickets through Service Now.
• Ability to support meeting rooms including the TV's, Polycom, and other audio/Video conferencing hardware.
• Ability to support new user onboarding and preparing necessary IT equipment's.
• Ability to follow technical guides for retiring and wiping old devices (Work alongside asset manager).
• Ability to follow technical guides for imaging and configuring new pcs.
• Ability to work through Resolving end users’ issues related to hardware and software.
• Well versed in note taking and gathering information on issues for ticket in Service Now.

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Marysville, OH 43040 (Required)

Ability to Relocate:

• Marysville, OH 43040: Relocate before starting work (Required)

Work Location: In person