Description

JOB SUMMARY:

The Customer Service Attendant is responsible for assisting customers, vendors, and employees by coordinating traffic, locating orders, loading orders, and answering general questions.

Requirements

KEY RESPONSIBILITIES AND DUTIES:

• Provide excellent service to customers, vendors, and delivery personnel and resolve issues in a positive and proficient manner
• Maintain and develop strong working relationships with customers, vendors, employees, and delivery personnel
• Answer general questions from the sales team and customers pertaining to their orders
• Assist customers with locating orders for pick up, loading call in orders, and checking in returns
• Check loads for accuracy when leaving the yard to protect against theft of company property
• Communicate via phone and radio with management, sales staff, yard staff, drivers, and customers to ensure accurate and timely processing all of operations
• Notify appropriate team members when back-orders, delays, damaged products, shipping errors, or picking errors occur to ensure the appropriate reorder and handling to maintain customer satisfaction.
• Monitor entrance and exits to ensure only authorized personnel access company property
• Advise management of any conditions that may create safety hazards or security concerns.
• Ensure that all safety policies and procedures and local and federal safety requirements and regulations are being followed and report any issues to the Operations Manager immediately.
• Complete special projects at the direction of the Operations Manager
• Perform other duties as requested

SKILLS AND OTHER KEY ABILITIES:

• General computer skills are necessary with a background in Microsoft programs

COMPETENCIES:

• Personify the TALBERT Core Values of Teamwork, Accountability, Learning, Balance, Empowerment, Respect, and Trust
• Willingness to take on responsibilities and challenges
• Accept responsibility to fulfill obligations
• MUST BE ORGANIZED and detail-oriented with a strong will to meet deadlines and project goals.
• Must possess excellent interpersonal skills to work independently and with others in a team environment
• Must be honest, reliable, and dependable
• Must have excellent communication ability verbally and in writing
• Ability and desire to learn internal company systems, software, and product knowledge (Both Stock & Special Order)

OTHER KEY FACTORS:

• Must have a valid Driver's License issued by the state of residence.
• Must be certified to drive a forklift.
• Demonstrate a strong product knowledge of materials in the building supply industry.
• Maintain a professional dress code with a Talbert logo on the shirt. The shirt must be tucked in.

PHYSICAL REQUIREMENTS:

• Lifting heavy items weighing 20 lbs. on a regular basis.
• Working in all types of weather conditions