Summary:

Customer Service Advisors (CSAs) are responsible for delivering exceptional customer service to our guests. By allowing our guests to make informed decisions about their automotive needs and services, they help increase sales and build loyalty. The CSA is a Service Technician who has successfully completed the CSA certification program through Jiffy Lube University.

Responsibilities:

• Responsible for creating a positive guest experience
• Provide service recommendations, ensuring completion of quality workmanship communicate to the guest any special circumstances that impact overall satisfaction.
• Understanding the full range of Jiffy Lube products and services
• Accurately capturing guests product needs and providing updates throughout the entire process
• Offering our guests options that are tailored specifically to their automotive needs
• Giving impartial advice to ensure that our guests are aware of manufacturer recommendations
• Servicing oil and filters
• Checking vehicle fluids
• Inspecting vehicle wiper blades
• Face-to-face interaction with guests
• Take initiative to increase sales, improve store profitability
• Guide teammates
• Ensure the building, equipment and grounds are clean and well maintained

Requirements:

• Two Years experience in customer service role
• Be able to work in a fast paced environment while multi-tasking to achieve desired outcome
• Be able to lift over 50 pounds
• Be able to bend, stoop, reach and crawl
• Can stand for extended period of times and climb stairs

Culture:

We didn't become an industry leader without the commitment, hard work and dedication of our talented management teams that you can now join. Do you have what it takes to become a member of the largest quick lube chain in the nation that pioneered the automotive service industry nearly 50 years ago?

We have expanded our core services to offer far greater than just oil changes and preventive maintenance. Our comprehensive service menu now includes Tires, Brakes, Suspension, and many more services from minor to major repairs.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Job Types: Full-time, Part-time

Pay: $14.00 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Weekends as needed

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Automotive repair: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Durham, NC: Relocate before starting work (Required)

Work Location: In person