DEPARTMENT: Claims Administration
POSITION: Customer Service Representative
S ummary
The essential role and responsibilities of the Customer Service Representative are to assist in the customers and repair facilities with contract, claims and payments information in the Claims Administration Department. The ideal candidate has experience in the following skills, patience, attentiveness, clear verbal and written communications, and positive attitude . You will report to the Customer Service Leads.
Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
• Bilingual is a plus

Work Environment
We are a fast-growing automotive warranty administrative company based in Richardson Texas. We offer our employees a 37.5-hour workweek, business causal dress, lunch on Fridays, and amazing benefits. Our office uses state of the art office equipment.
The Company: Accelerated Service International (ASI)/Smart AutoCare (SAC) is a big family; when you join ASI/SAC you will stay because you are part of our family. We are known for the great care we take with clients and employees alike. Our employees are dependable, have integrity, energetic, demonstrate a positive can-do attitude, always there to go the extra mile, and are team players.
Position Type and Expected Hours of Work
Ability to work a staggered shift from the hours of 7:30 am - 7 PM with some half days on Saturday.
Benefits:
Medical
Dental
Vision,
Life Insurance
401k
Paid Time Off
Day Off for Employee's Birthday