Position: Operations Manager Touring South
Classification: Full-time, Regular, Exempt
Office Setting/Location: In Office 5 days a week in Nashville Office
Salary: $79,500 - $95,000

Overall job purpose or summary of the job

This position is primarily responsible for supervising day-to-day operational needs of assigned team within Touring department.

Essential functions of the job

• With support and advice from other colleagues e.g. HR, Finance and the peer group, responsible for managing the full range of people issues for those in your team including, but are not limited to:
• Recruitment and selection/onboarding and induction
• Performance management, including probationary reviews, objective setting, appraisal, performance improvement, identifying outstanding performers, managing under performance
• Recommendations for salary reviews/bonuses/promotions
• Professional and personal development, including identifying specific training needs and sourcing learning interventions to close the gaps
• Ensure that all team members develop and maintain beneficial working relationships with key suppliers and clients, ensure individual client or supplier programs and commercial agreements are supported and adhered to.
• Build positive team environment by ensuring fair distribution of tours and workloads within the team and managing all employees to effectively fulfil their job roles.
• Proactively seek ways to improve functionality of assigned team within Touring department team and suggest ideas for improved practices companywide.
• Work with Touring Senior Management to implement and monitor company and departmental objectives and strategy.
• Lead by example by showing professionalism at all times and promoting positive working relationships with all levels of employees across the Touring team and other TAG groups and departments.
• Monitor bookings and ensure all team members are utilizing all TAG systems to the full potential.
• Bring to the immediate attention of Group Touring Director any areas of concern or potential problems and ensure departmental compliance to all divisional and Group policy, procedures and practices.
• Work closely with Tour Supervisors to ensure the maximum productivity levels and adherence TAG policies and procedures.
• Adhere to PCI regulations in accordance with Company policy.

Education, experience and skills

• Bachelor's Degree in Business Management/Administration or related field (preferred) OR in lieu of education credentials, equivalent combination of education and directly related experience.
• 5 years of relevant experience within a travel agency
• 2 years of experience in a management capacity (5 years preferred)
• Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues
• GDS experience (preferred)
• Versed in booking flights, hotels and good understanding of published airfares (preferred)
• Experience handling VIP clients, touring, and/or group travel (preferred)
• Ability to problem solve unconventional and common issues and to promote and enforce safe work practices.

Job Type: Full-time

Pay: $79,500.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues?
• Does the salary range meet your expectations?

Education:

• Bachelor's (Preferred)

Experience:

• Travel agency: 5 years (Required)
• Management: 2 years (Required)
• GDS: 5 years (Required)
• Music Touring: 5 years (Required)
• Travel Industry: 5 years (Required)

Ability to Commute:

• Nashville, TN 37203 (Required)

Ability to Relocate:

• Nashville, TN 37203: Relocate before starting work (Required)

Work Location: In person