Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? Gary Crossley Ford, a renowned automotive dealership in Kansas City, is seeking a dedicated and dynamic individual to join our team as a Service BDC Employee.

Responsibilities:

• Manage incoming service appointment requests via phone, email, and online channels.
• Schedule service appointments efficiently, taking into account technician availability and customer preferences.
• Provide accurate and detailed information to customers regarding service offerings, pricing, and appointment logistics.
• Follow up with customers to confirm appointments, address inquiries, and ensure overall satisfaction.
• Collaborate with service advisors, technicians, and other team members to streamline the service process.
• Utilize customer relationship management (CRM) tools to maintain accurate records and communication history.

Qualifications:

• Previous experience in customer service, preferably in an automotive or dealership setting.
• Strong communication skills, both verbal and written.
• Exceptional organizational and multitasking abilities.
• Proficient computer skills, including familiarity with CRM systems.
• Positive attitude and a customer-centric mindset.

Benefits:

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance coverage.
• Retirement savings plan options.
• Ongoing training and professional development opportunities.
• Employee discounts on vehicle purchases and services.