OVERALL RESPONSIBILITIES:

The Project Coordinator is responsible for scheduling Quality Management Systems audits. The position holder will have effective communication, time management skills, and customer service experience. The position holder will also ensure quick turn-around, be cost effective, and strive for continual improvement. 

ESSENTIAL FUNCTIONS:

• Acts as the single point of contact for each assigned account and coordinates any additional resources required to support customer needs.
• Communicates customer requirements to everyone supporting the customer to ensure commitments are accomplished to include Auditors, Project Coordinators, Account Executives, Management, and Certification Body personnel.
• Interface with Customer in a manner and at a frequency specified by the customer (e.g., formal quarterly, semi-annual or annual review, monthly conference calls / meetings, etc.) to review performance and resolve issues.
• Coordinates each year’s audit activities covering the entire scope of certification. This can include multiple sites and multiple standards, coordinating schedules of all necessary audit team members, and as required preparation of sampling plans.
• Quote preparation for each year’s audit activities to support surveillance, recertification, and expansion audits, in accordance with established quoting guidelines, and appropriate to the planned scope of certification (e.g. sites and standards).
• Establish, monitor, and measure performance metrics established independently or jointly with the customer. Report performance internally to the customer team and, as required, externally to the customer. Identifies improvement actions necessary for meeting all performance metrics.
• Coordinate activities associated with obtaining internal and external (customer) feedback regarding the previous year’s performance. Scope of feedback may include but is not limited to: audit planning, audit execution, audit reporting and closure, overall impression, etc. Information obtained through PPA will be used to improve the performance of annual audit activities. 

Qualification

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated ability to work independently and in a team environment;
• Demonstrated, excellent oral and written communication skills;
• Self-starter with a positive outlook and motivated attitude;
• Provides customer support to external customers regularly
• Strives for Continual Improvement

EDUCATION:

• Bachelor’s degree (B.A.) in Technical or Business area, or equivalent experience, Certification is desirable

EXPERIENCE:

• 3 years’ experience in quality management and/or project management
• 3 years’ experience in an office setting
• Provides customer support to external customers regularly
• Experienced in Project Planning & Scheduling
• Effective Communication Skills
• Organizational and Time management skills
• Familiar with Data Analysis

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required.

Additional information

Equal Opportunity Employer – Disability and Veteran

TÜV SÜD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

For more information on applicable equal employment regulations, please refer to the following: Labor Law 2024