Looking for a career that comes with ownership? Employee-Owned System Scale is looking for a Service Operations Manager based out of Memphis, TN. This position is responsible for the management of operational efficiency, technician development, scheduling, customer satisfaction, and business development within a prescribed territory.

Previous management and business operations experience is required. Total compensation package including vehicle and retirement to exceed $90,000 in year one.

Duties and Responsibilities:

• Setting and meeting goals using KPI’s.
• Management and development of technicians within their region.
• Management of financial performance within region. Ability to understand financial statements in order to set and meet goals.
• Responsible for opportunity growth and territory expansion.
• Ability and willingness to sell. Perform site visits, develop customer relationships, and recognize new opportunities.
• Provide excellent internal and external communication in a timely manner as required for the job: email, customer calls, conference calls, voicemails.
• Understand the technical aspects of services being performed.
• Ability to provide assistance and guidance on office administrative tasks including purchase orders, invoice approval, and collections.
• Other duties as assigned.

Knowledge, Skills, Attitude:

• Understand the important dynamics of an ESOP Company.
• Maintain a professional and positive attitude in all situations.
• Sustain a healthy and fun work environment while motivating our Team.
• Must have strong communication skills, including written, verbal, and listening.
• Must have organized and efficient work habits.
• Must be an innovative and effective problem-solver.
• Works well alone and as part of a team.

Education and Experience:

• Business or Technical degree preferred.
• Proficient in computer software and applications such as: Salesforce, Word, Excel, and Outlook.
• Prior experience with team management, inventory control, and scheduling.
• Metrology experience a plus, but not required.
• Technical aptitude is required.

Additional Information:

System Scale Corporation is a 100% employee-owned company and one of the world's largest industrial scale distributors. Additional pay considerations include: company provided vehicle, 100% employer funded retirement (25% of gross pay on average), and bonuses & commissions based on performance.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay

Experience:

• Management: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person