Position : FP Client Support Admin

Reports To : Program Manager

Department : 9AF (AFCENT) Headquarters - SHAW AFB, SC

FLSA Status : Exempt

Supervises : None

General Function

Providing program support through the planning, training, exercising, executing, assessment, and technical consulting expertise to support 9AF (AFCENT) / Force Protection environment of the United States Air Forces Central assigned Area of Responsibility (AOR).

Perform client systems administrator duties in order to provide a first-line customer support function to resolve hardware and software IT-related issues.

Major Activities (Typical Duties / Responsibilities)

Perform client systems administrator duties in order to provide a first-line customer support function to resolve hardware and software IT-related issues.

These duties include the installation, configuration, operation, management, troubleshooting, repairing, upgrading, inspecting and maintaining of desktop computers, laptops, Trusted Thin Clients (virtual machines), networked printers, desktop scanners, multifunction devices and other computer related equipment on classified and unclassified enclaves.

• Provide expertise and maintain 9AF (AFCENT) / FP classified and unclassified SharePoint web pages. Develop and update SharePoint sites, create and manage the hierarchy of sites and subsites.
• Manage security permissions to ensure sites are functioning properly and are available to users. Control access to document libraries and setting permissions;

providing SharePoint user support and training; performing data retrieval and backup procedures to prevent data loss.

Provide support for Voice Over Internet Protocol (VoIP & VoSIP) Phone systems. Perform installation and configuration of new devices;

troubleshoot existing issues; repair or replace faulty devices. Setup and maintain multiple, on-demand meet-me-numbers for the organization utilizing the Meet-Me audio conferencing mechanism.

• Mobile device and remote access support. Provide technical and operational support for government issued mobile devices and technologies such as laptops, cell phones, tablets, security tokens, Wi-Fi, Bluetooth, hotspot, VPN and Citrix.
• Provide technical support for classified and unclassified Video Teleconferencing System (VTC), multimedia and audiovisual (AV) equipment.

Administration and scheduling of teleconferences to ensure VTC and AV equipment is operational for scheduled meetings; provide setup.

• Information Technology Equipment Custodian (ITEC). Perform equipment accountability (inventory / positive control), warranty requirements, enhancements, or replacements to extend the life or improve reliability of the equipment in support of critical equipment or equipment no longer supportable by repair or replacement.
• Assist with other applicable tasks supporting 9AF (AFCENT) Information Technology Assist Management program.
• Advise AFCENT Director on all matters of Computer Security (COMSEC). Aid the Security Assistant with classified equipment, materials, and information in accordance with DoD COMSEC policies;
• securely stores classified material; maintains COMSEC access list; limits access to classified material to authorized personnel;

maintains accountability of all COMSEC material.

Knowledge / Skills / Abilities

• Basic knowledge of government programs working within Government network rules and guidelines.
• Displays high level of verbal and writing skills.
• Ability to work and coordinate with personnel from various department and locations
• Working knowledge of advanced computer systems administration, applications, and communication systems.

Minimum Education & Experience

Active US Secret security clearance

Physical Requirements

Regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. This job involves moving, bending, squatting, and walking.

The employee will be required to lift and / or move up to 10 pounds frequently and occasionally lift and / or move up to 30 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus .

Required Contacts

• SysCom, Inc. staff, executives, and management.
• Serves as liaison between department and other departments as well as with outside customers, regulatory personnel, and organizations, etc.

Employee must be able to perform the essential functions of the job with or without a reasonable accommodation at the time the position begins.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Last updated : 2024-05-13