Position: Help Desk Specialist (CFP) Temporary position through 9/27/2024

Reports To: Operations Manager/Supervisor

Department: LNOWS III

FLSA Status: Exempt

Salary based on $56k-$60k per year

GeneralFunction

Providing technical assistance to computer users and answering and resolving computer problems for personnel related to the exact requirements of the Client Systems Support.

Major Activities (Typical Duties/Responsibilities)

• Provide support to all local procedures and functions as per Technical Order (TO) 00-33A-1001 and other AF and DoD guidance relative to CFP functions and duties.
• Assess and troubleshoot issues, open and assign tickets and/or coordinate/assign all type of tickets (Incidents, Service Requests, MCCC's Priorities, etc.) to appropriate Production Work Centers (PWC), customers, and external Information Technology (IT) support.
• Engage with MAJCOM Communications Coordination Centers (MCCC) as well as local and AF Enterprise forces/personnel through the use of government approved collaborative tools.
• Participate in and brief in meetings/telecons such as local technical forums, leadership cyber operations status briefings, and MAJCOM, AF, and/or DoD IT Enterprise collaborations.
• Assist in the testing of system releases and upgrades then provide detailed reports and recommendations.
• Compile data from various sources, perform in-depth data analysis, and provide detailed reporting pertinent to CFP functions.
• Track all assigned work, trouble tickets, and workflow in Government Approved Information Systems (AIS).

Skills/Abilities

• Basic knowledge of government programs working within Government network rules and guidelines.

• Very good verbal and writing skills.

Minimum Education & Experience

• Active Top Secret/SCI security clearance
• Qualified in the administration of the current and/or previous Windows OS with 2 years of experience or be a Microsoft Certified Professional with 1 or more years of experience or be a CompTIA A and/or Net .
• In-depth technical knowledge with 4 years of experience in the installation, maintenance and repair of network client/workstation hardware, printers and other peripheral equipment.
• In-depth technical knowledge and 4 years of experience in the installation, configuration, documentation, operation and maintenance of Microsoft client operating systems, applications and 3rd party software.
• Very good working knowledge and 2 years of experience on Microsoft applications.

PhysicalRequirements

Regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. This job involves moving, bending, squatting, and walking. The employee will be required to lift and/or move up to 10 pounds frequently and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Required Contacts

• SysCom, Inc. staff, executives, and management.
• Serves as liaison between department and other departments as well as with outside customers, regulatory personnel, and organizations, etc.

Equal Opportunity Employer: Disability/Veteran