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We are seeking a Business Solutions Manager to support our US team. If you love being client facing, being part of an international team and delivering exciting solutions in a company that will look after you - then this role is for you! You will be a key member of the team managing the delivery of Store Intelligence solutions in the our SymphonyAI Retail | CPG team.

The Senior Business Solutions Manager will partner with our customers and our technology team in the design and implementation of customer-facing solutions built on our AI-driven Rebotics platform. You will drive sales growth for Symphony RetailAI solutions across the US market by delivering successful pilots of our Computer Vision AI based solution and assisting with their eventual roll-out to the retailers, primarily covering the West Coast. 

Product implementation/Project management

• Provide leadership/ support to ensure flawless solution implementation of our technology platform for retailers, brands, and partners.• Evaluate system performance and monitor related system indexes to ensure solution stability.• AI training and model management• Due diligence in AI model training and data validation to ensure expected system performance.

Customer facing

• Oversee the customer solution implementation of the technology platform from concept to commercialisation.• Deliver qualified service/consultancy to customers regarding how the system can deliver the highest value, and instruct the store operations team on how to use the system to achieve the best outcome.

Solution design/Ideation

• Proactively drive key technology issues and decisions through to satisfactory resolution.• Work with the product/technical teams to translate the customer business needs into product design and development specifications

What you will bring:

• 2 years of retailing or technology implementation experience in areas such as SAAS platforms or software development
• Bachelors/Masters with a major in Operation, Business, Supply Chain, Information Technology or equivalent
• Skilled at developing design and requirements for solution implementation

• Analytical and critical thinking skills
• Strong client relationship management skills and ability to collaborate across all levels of the organization
• Results-oriented with an ability to own deliverables through to completion

• Strong interpersonal, written and public speaking skills and the ability to work effectively across multiple audiences and levels within both internal and external organizations
• Strong project management and organization skills
• Willing to roll up sleeves to “get the job done”
• Experience and knowledge of retail and consumer product goods is a plus

Location: Remote | West Coast

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth verticals, including retail, consumer packaged goods, financial services, manufacturing, media, and business IT. SymphonyAI verticals have many leading enterprises as clients. Since its founding in 2017, SymphonyAI has grown rapidly to 3,000 talented leaders, data scientists, and other professionals across thirty-three countries. SymphonyAI is an SAIGroup company, backed by a $1 billion commitment from Dr. Romesh Wadhwani, a successful entrepreneur and philanthropist.

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