Job Purpose: Receives and greets callers and visitors and processes incoming and outgoing mail Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Answers incoming calls in a courteous and timely manner and forwards caller to appropriate staff member Greets visitors courteously, determines their needs, and directs them to the appropriate person and/or office Receives, sorts, and posts all incoming mail from internal and external sources, including the U.S. Post Office and courier services Receives outgoing mail daily, adds postage as needed, and sorts for delivery Maintains a record of incoming and outgoing long-distance calls Job Specifications: Education and Experience: Essential: High School Diploma or G.E.D. Desirable: Receptionist experience Customer service experience Skills and Knowledge: Essential: Ability to communicate and interact effectively with callers, visitors, and employees Excellent telephone etiquette Organizational skills Ability to understand and follow oral and written instructions Ability to communicate effectively in the English language Ability to appear for work on time Ability to maintain professionalism and composure Ability to accept constructive criticism Desirable: Supervisory/Managerial Accountability: Direct: None Indirect: None