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Company : Manufacturing & Distribution
Location : NW 35th Ave. Miami, FL 33142
Job Title : Product Support Specialist
Reports to : Director of Sales
Starting salary range : $40k per year Commission
Product Support Specialist
Interested in joining the team?
We are looking for a Product Support Specialist. The right candidate will have the ability to think critically and on-their-feet, with a passion for genuinely helping others.
SW Corp is an e-Commerce and manufacturing company for kitchen and bath products. SW Corp works with customers nationwide and has partnerships with several big box retailers both in the US and Canada.
Job Description
Engage directly with customers who contact us for a variety of topics ranging from helping them shop for a new kitchen or bath item or even problem-solving when everything does not go as planned.
This will primary be via inbound phone calls, but will require outbound follow-up, sending emails, or other forms of communication)
Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.
Operate with understanding, active listening, patience, empathy and kindness to customers and Team Members alike.
Go above and beyond to "wow" our customers. We aren't looking for order-takers or script-readers we're searching for those who can engage with our customers and think critically to help the customer find the right products, set up their accounts, track down orders and sometimes get creative with solutions
Operate with a willingness to learn. We share feedback, we get feedback and we operate in a culture of being open-minded to grow.
Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal
Help customers over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document their accounts, so being detail-oriented is critical.
Job Requirement(s)
High school education or equivalent
Fluency in English a must, bi-lingual a plus
1-2 years of experience in a support role
Durable goods / Sales experience
ERP experience required
Ability to multi-task in a fast-paced environment
Operate with ownership, be a self-starter, and have attention to detail
Proficiency in MS Office products
Ability to adapt to change in accordance with the business needs
Ability to maintain confidentiality and secure sensitive information
Industry
Wholesale / Manufacturing
E-Commerce
Last updated : 2024-02-27
Full Time
Business Services
$46k-62k (estimate)
03/01/2024
04/10/2024
The job skills required for Product support specialist include Problem Solving, Leadership, Attention to Detail, Confidentiality, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Product support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Product support specialist positions, which can be used as a reference in future career path planning. As a Product support specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product support specialist. You can explore the career advancement for a Product support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Product Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Product Support Specialist job description and responsibilities
Product support specialists work as part of the technical team to create optimum customer satisfaction, leading to long term relationships.
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Sometimes product support specialists also do training sessions, assist with product launches, or complete support on-site.
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Develop knowledge bases and FAQs for product support activities.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Product Support Specialist jobs
Use tools that boost speed and efficiency.
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Measure and analyze customer feedback.
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Listen, understand and take action.
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Step 3: View the best colleges and universities for Product Support Specialist.