Company: Manufacturing & Distribution

Location: NW 35th Ave. Miami, FL 33142

Job Title: Product Support Specialist

Reports to: Director of Sales

Starting salary range: $40k per year Commission

Product Support Specialist

Interested in joining the team? We are looking for a Product Support Specialist. The right candidate will have the ability to think critically and on-their-feet, with a passion for genuinely helping others. SW Corp is an e-Commerce and manufacturing company for kitchen and bath products. SW Corp works with customers nationwide and has partnerships with several big box retailers both in the US and Canada.Job Description

• Engage directly with customers who contact us for a variety of topics ranging from helping them shop for a new kitchen or bath item or even problem-solving when everything does not go as planned. (This will primary be via inbound phone calls, but will require outbound follow-up, sending emails, or other forms of communication)
• Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.
• Operate with understanding, active listening, patience, empathy and kindness to customers and Team Members alike.
• Go above and beyond to "wow" our customers. We aren't looking for order-takers or script-readers – we're searching for those who can engage with our customers and think critically to help the customer find the right products, set up their accounts, track down orders and sometimes get creative with solutions
• Operate with a willingness to learn. We share feedback, we get feedback and we operate in a culture of being open-minded to grow. Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal
• Help customers over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document their accounts, so being detail-oriented is critical.

Job Requirement(s)

• High school education or equivalent
• Fluency in English a must, bi-lingual a plus
• 1-2 years of experience in a support role
• Durable goods / Sales experience
• ERP experience required
• Demonstrate excellent communication skills (written, verbal, and listening)
• Ability to multi-task in a fast-paced environment
• Operate with ownership, be a self-starter, and have attention to detail
• Proficiency in MS Office products
• Ability to adapt to change in accordance with the business needs
• Ability to maintain confidentiality and secure sensitive information

Industry

• Wholesale/Manufacturing
• E-Commerce