JOB TITLE: Scheduler 

GENERAL SUMMARY OF DUTIES: Responsible for scheduling 30-50 cases per day and will liaise with a number of referring doctors’ offices. He/She will be an integral part of our Front Desk Team and will be valued as a key member of our organization. 

SUPERVISION RECEIVED: Administrator

ESSENTIAL FUNCTIONS:

• Counseling patients and scheduling surgeries for multiple physicians.
• Schedule surgeries and work with primary care physicians on a daily basis to ensure each patient has their history and physicals completed prior to surgery.
• Complete all necessary paperwork for each procedure on the physicians’ schedule.
• Pre-certify any procedures on the schedule that require pre-certification.
• Must be capable of multi-tasking and working with a diverse patient population.
• Provide back up support for the Front Office as needed.
• Other duties as needed. 

EDUCATION/EXPERIENCE:

• High School
• 2 years of previous experience scheduling appointments and/or surgeries
• Experience with insurance

KNOWLEDGE:

• Knowledge of clinic policies and procedures.
• Knowledge of managed care contracts and utilization.
• Knowledge of computer systems, programs and spreadsheet applications.
• Knowledge of medical terminology and be familiar with scheduling software.

SKILLS:

• Skill in gathering and reporting claim information.
• Skill in solving utilization problems.
• Skill in written and verbal communication and customer relations.
• Experience in a medical office as a scheduler.
• Fast and accurate data entry.
• Service oriented, patient demeanor.
• Ability to multi-task, manage time effectively, and deliver results.
• Strict attention to detail.
• Intermediate computer skills and knowledge of Microsoft Office. 

ABILITIES:

• Ability to work effectively with medical staff and external agencies.
• Ability to identify, analyze and solve problems.
• Ability to deal courteously and professionally with internal and external customers.
• Ability to provide excellent customer service.

PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment.