Job Summary:
We are seeking a highly organized and detail-oriented Office Administrator/scheduler to join our team. The ideal candidate will have excellent organizational and multitasking skills, as well as strong attention to detail. This person will be responsible for booking repairs and sales appointments. You must have excellent communication skills as well as the ability to accurately record, manage, and oversee data. Previous experience in scheduling and calendar software is not required but is a plus. You will be in charge of answering phone calls, texts and emails from customers and potential customers, as well as scheduling appointments for repairs and sales stops. If any scheduling issues occur, it will be your responsibility to resolve these issues quickly and professionally. You should be hardworking and have the ability to resolve any communication issues that may occur. If the duties described seem like they would fit you perfectly, please apply for this position. Surface Experts looks forward to hearing from you!
Typical Duties & Responsibilities

• Schedule and manage repairs on technician routes

• Track Add-Ons and Call-Backs in the field

• Schedule sales stops when needed

• Confirm repair appointments when scheduled and the day before

• Answer phones, texts and emails from customers

• Resolve questions and complaints

• Assist sales team with estimates and communication as needed

• Handle paper and electronic files

• Enter and manage accounts receivables

• Be in the office from 8:00am until 5:00pm with a 1-hour lunch

Education & Experience
Schedulers should have a high school diploma or equivalent. An associate degree in a business field would be helpful, although it isn’t required.
Required Skills & Qualifications

• Excellent verbal and written communication skills

• Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)

• Strong interpersonal skills for dealing with customers, staff, and ownership

• Discretion and the ability to handle confidential information

• Organizational skills and the ability to multitask

• Calm, professional demeanor

• Attention to detail

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:

• Paid time off

Schedule:

• 8 hour shift

• Day shift

• Monday to Friday

• No nights

• No weekends

Experience:

• Microsoft Office: 1 year (Preferred)

• Administrative experience: 1 year (Required)

Ability to Commute:

• Spokane Valley, WA 99206 (Required)

Ability to Relocate:

• Spokane Valley, WA 99206: Relocate before starting work (Preferred)

Work Location: In person

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.