Job Summary:
SURESTAFF is immediately hiring a Customer Service Representative for a client located in Elk Grove Village, IL. The Customer Service Representative is responsible for the management and maintenance of customer relationships. Effectively communicate relevant information with customers about work status, due dates, and more.
SURESTAFF is invested in their team members! All temp-to-hire employees are offered competitive compensation as well as a benefits package including health insurance (medical, dental, and vision). Generous referral bonuses are available upon hire.
Customer Service Representative Shift Hours: 7:30AM-4:00PM
Customer Service Representative Pay Rate: $20-$28/HR
Customer Service Representative Duties & Responsibilities:

• Fields customer calls and ensure all communications (verbal and written) are handled in a professional, timely, and

pleasant manner.

• Gathers information to aid in effectively understanding our customer’s requests, needs, requirements, etc.
• Communicates customer needs to Acme Finishing Management to allow for well informed decision making.
• Acts as a liaison between Acme and customers, communicating and following up appropriately to ensure customer

understanding and satisfaction.

• Always keeps the needs of the company in mind when communicating the needs of the customer to management.
• Performs necessary data entry and retrieval functions in a timely manner consistent with the smooth flow of material

through the production process. Position requires order entry, tracking of orders, recording customer conversations
into our data file and any other data our management information system may require.

• Reviews open orders, short orders, and balance added back orders.
• Gathers, organizes and presents quote requests to the Sales Department. May follow up on these quotes when

requested to do so.

• Assists in scheduling the production lines if necessary.
• Acts as a backup to the shipping department.
• Performs general reception phone duties/switchboard.
• Assists accounting department with collections on past-due invoices.

Customer Service Representative Requirements & Qualifications:

• Bachelor’s degree (B.A. or B.S.) or 2 years related experience and/or training; or equivalent combination of education and experience
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Must be able to read and write in English.
• Bilingual - Spanish & English a plus

About SURESTAFF:
SURESTAFF is the leading provider of light industrial, logistics, general labor, skilled trades, manufacturing, and distribution labor in the Chicagoland area with 21 local branches. SURESTAFF is an Equal Opportunity Employer (EOE) and we follow CDC and Illinois Dept of Health guidelines for everyone’s safety and health.