SUPPORT SERVICES GROUP is a multinational CX Services company that provides Consulting, BPO, and Contact Center services, with a presence in more than 10 countries around the world.

We are looking for a Payroll Manager to manage all payroll activities and ensure the timely and accurate payment of employee wages across our LATAM footprint. The payroll manager will manage end to end payroll processes, as well as identify and correct bottlenecks and crate fail safes to ensure timely payroll processing.

Responsibilities:

• Ensure timely and accurate payroll
• Develop and maintain processes for payroll account transactions (e.g. salaries, benefits, garnishments, deductions, taxes and third party payments)
• Coordinate timekeeping and payroll systems
• Oversee processing of payroll changes (e.g. new hires, terminations, raises) and system upgrades
• Ensure compliance with relevant laws and internal policies
• Supervise and coach payroll clerks and assistants
• Liaise with auditors and manage payroll tax audits
• Collaborate with accounting teams and Human Resources (HR)
• Maintain accurate records and prepare reports
• Resolve issues and answer payroll-related questions

Requirements and skills:

• Proven experience as a payroll manager or similar role
• Current knowledge of payroll procedures and related laws
• Excellent understanding of multi-location payroll and taxes
• Familiarity with payroll software/ HRIS and MS Office (especially Excel)
• A keen eye for detail
• An analytical mind and good math skills
• Outstanding communication skills (written and oral)
• Organizational and leadership skills
• Ability to Travel

Support Services Group is a CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.