Customer Support Specialist - Product Support

Customer Service Job Type Full-time Description 1st Shift (Monday thru Friday)

**Position:** **Customer Support Specialist Product Support**

**Location:** **Reno, NV.**

**Reports To:** **Customer Service Manager**

**Sign-On Bonus $1000.00, $500.00 after 3 months of employment and $500.00 after 6 months of employment.**

**Primary Responsibilities:**

* The Customer Support Specialist will be responsible for:

* Handling customer questions on use and installation of our products using company supplied literature and training.

* Processing of customer calls and e-mail inquiries with regards to pricing, availability, order status and other related matters.

* Provide sales and marketing support to our distributors, architects, contractors, and other interested parties.

* Process customer sample requests.

* Set up and maintain sound and current records and files in Customer Relationship Management software and other electronic databases.

* Cultivate a professional relationship with the sales and marketing personnel of our distributors, dealers, and other trade professionals.

* Complete special projects as directed by management.

* Represent Schluter Systems L.P. in a professional, positive, and enthusiastic manner in all matters.

**Benefits:**

* 401(k)

* Bonuses

* Dental Insurance

* Health Insurance

* Life Insurance

* Disability Insurance

* PTO (Paid Time-Off)

* Vision Insurance

Requirements **Skills/Requirements:**

* High School diploma / college preferred

* Excellent verbal and written communication skills

* Knowledge of MS Windows and MS Office

* Two (2) years customer service experience

* Ability to work in a team environment and take initiative

* Well organized and detail oriented

* Bilingual Spanish Highly Desirable