10 Customer support representative Jobs in Johnston, IA
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Sunrise Systems is Hiring a Customer support representative Near Johnston, IA
Job Title : Customer Support Representative II
Job Id : -
Location : Johnston,IA
Duration : Months On W Contract
Visa sponsorship is not available, now or in the near future, for this position.
SPECIAL CONSIDERATIONS :
- Must be able to work second shift with weekend hours. New-hire training will take place M-F, am- : pm and will consist of - weeks classroom, and an additional few weeks of on the job training & mentoring with an experienced technician.
- After training, candidate must be able to work an hr shift within the hours of pm to pm.
PRIMARY RESPONSIBILITIES & DUTIES :
The Social Media Care team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
Agents provide support via multiple channels (Social Media, email, and website) while effectively documenting each interaction.
This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing / approving outbound content for quality and accuracy.
COMMON QUESTIONS INCLUDE :
- General product questions, availability, compatibility
- Ag, Residential and Commercial Turf, and Golf product issues / complaints
- Parts and publications lookups
- Loyalty Rewards programs
- Client Experience
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE :
- Skills in interpersonal communications, negotiation, and conflict resolution.
- Effective written communication skills.
- months experience with customer service / support experience.
- High comfort level and experience with consumer software applications.
- Experience with multiple forms of Social Media (Facebook, Twitter, Instagram, YouTube, TikTok)
- Strong computer and troubleshooting skills.
- Ability to work off-shift hours and occasional holidays to support the business
DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE :
- Prior work history with using Social Media for business purposes
- Prior work experience in Agriculture or Technology dealer channels
- Knowledge of agriculture, turf (mowers) and utility vehicles
- Bachelor's degree in Agriculture, Business, Communications, Marketing, IT or a similar discipline.
Last updated : 2024-04-23
Job Summary
Full Time
$36k-45k (estimate)
07/27/2023
05/01/2024
sunrisesystems.com
PEMBROKE, MA
50 - 100
Private
HENRY C APPLETON
$5M - $10M
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The job skills required for Customer support representative include Call Center, Customer Support, Microsoft Office, Troubleshooting, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support representative positions, which can be used as a reference in future career path planning. As a Customer support representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support representative. You can explore the career advancement for a Customer support representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Be as polite as possible when talking to clients over the phone.
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Consider using database to record activities and research product information.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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