Customer Care Specialist
Hourly Rate: $18.00
SunMed is a respected North American manufacturer and distributor of one of the most comprehensive portfolios of consumable medical devices for anesthesia and respiratory care. For more than 40 years, SunMed has expanded their product offering by adding reputable brands such as Salter Labs, Ventlab, Ethox Medical, and Westmed. The SunMed family of brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind.

POSITION SUMMARY

The customer Care representative of SunMed will provide excellent customer service and sales support. Coordinate product sales related activities. Perform a variety of departmental functions related to sales and customer service.

POSITION QUALIFICATIONS

The specific minimum competencies needed to perform the essential duties of the job include knowledge, skills, abilities, level of education, and experience necessary for successful performance. These competencies are generally demonstrated through specific service, education, or training.

KNOWLEDGE Acquired through education, certifications, training, experience.

• Knowledge of sales techniques and terminology required. Intermediate to Advanced MS OFFICE experience.

SKILLS AND ABILITIES

• Two to four years of experience in a customer service position is required.

• Ability to work in a fast-paced environment.

• Ability to manage multiple projects/issues simultaneously.

LEVEL OF EXPERIENCE

• Minimum 2 years experience in a customer service position.

LEVEL OF EDUCATION

• Minimum requirement is some college experience. Associates degree preferred.

TRAVEL

Amount of travel availability required for position.

• Less than 10%.

• There may be an occasional requirement for overnight travel for tradeshows, training, or customer visits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The core tasks, duties, and responsibilities that must be performed on the job.

• Order Entry: Domestic, International, GWR

• Rebates: Entry Misc., Rebate reports to Reps

• Tracings

• New Commissions: Sales tracking by rep, manual spreadsheets

• Weekly Sales; excel spreadsheets, daily & weekly

• Organization: Export documentation, international order entry, filing

• Customer Service: Phone inquiries, email responses, RGA, CAPA

• Sales Support: Literature, samples, etc.

• Product Knowledge

• Other duties as required.

OTHER RESPONSIBILITIES

• Focus on achieving our Company mission

• Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety.

• Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.

• Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.

• Contribute to building and maintaining a positive team environment.

• Assure all policies and guidelines are implemented and followed

QUALITY POLICY

At SunMed, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.

DEIA STATEMENT

At SunMed, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve.

We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.