Job summary:

As a customer care representative, you will communicate with customers via phone and e-mail. You will enter customer orders, and assist customers with stock checks, pricing requests and general inquiries. Your position requires an ability to work in a fast-paced demanding environment with attention to detail and strong organizational skills.

Who you are – Core responsibilities:

• Respond to internal and external customer inquiries in a timely manner.
• Expedite and source product to ensure that customer requirements are met.
• Deliver above and beyond customer service in a fast-paced environment.
• Collaborate with internal departments to facilitate customer needs.

What you bring - Qualifications:

• 3-5 years’ experience in customer relations
• Exceptional verbal and written communication skills
• Ability to meet deadlines, prioritize and multi-task
• Proven people skills
• Ability to build and maintain strong customer relationships
• A high degree of emotional intelligence and business integrity
• Willingness to be a team player while working independently with little direction
• Decision-making, problem resolution and creative thinking skills
• Familiarity with MS Office Applications
• University degree or college diploma preferred