128 Customer Service Representative (CSR) Jobs in Sarasota, FL
Sun Hydraulics is Hiring a Customer Service Representative (CSR) Near Sarasota, FL
Duties/Responsibilities
- Provide accurate and timely information regarding product inquiries, order status, and general support.
- Management of all customer communications; follow-up and actions as relevant via email, video calls and or phone.
- Responsible for order entry and management which includes shipment methods, returned goods, credits, and debits.
- Assist customers with general inquiries, troubleshooting, and problem resolution.
- Ability to escalate when needed to ensure the customer’s production needs are covered.
- Communicate and coordinate with cross-functional departments as necessary.
- Customer meetings and customer reporting as relevant.
- General Export documentation and Export Trade Compliance knowledge
- Monitor PPAP requests and work with quality to ensure PPAP requirements are fulfilled prior to shipment.
- Maintain detailed and accurate records of customer interactions and transactions.
- Provide regular reports on customer feedback, common issues, and potential improvements to the management team.
- Excellent communication and interpersonal skills.
- Knowledge of ERP systems preferred.
- Proficient in emailing and Microsoft Office.
- High attention to detail is required.
- Ability to multi-task.
- Flexible work schedule to support varying time zones (max 2x per month).
- Requires 2 to 4 years of Customer Service experience and/or working product/process knowledge .
- Experience managing time effectively in a fast-paced environment.
- Experience utilizing problem-solving skills and handling difficult situations with professionalism.
- Possesses solid working knowledge of subject matter.
- Ability to sit for prolonged periods of time
Job Summary
Full Time
Durable Manufacturing
$44k-55k (estimate)
12/16/2023
07/18/2024
sunhydraulics.com
SARASOTA, FL
1,000 - 3,000
1970
Private
TRICIA L FULTON
$500M - $1B
Durable Manufacturing
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About Sun Hydraulics
Sun Hydraulics is a manufacturer of screw-in hydraulic cartridge valves, electro-hydraulics and manifolds for industrial and mobile hydraulics markets.
The job skills required for Customer Service Representative (CSR) include Customer Service, Problem Solving, Products and Services, Customer Support, Written Communication, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (CSR). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (CSR). Select any job title you are interested in and start to search job requirements.
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