Pay Range: $15.20 - $21.63

FLSA status: Union/Non-Exempt

Reports To: Director of Revenue Cycle

Job Summary/Objective:

Customer Service Specialists provide clerical support to staff and teams in support of performance goals. They ensure insurance information is received, co-pay is paid, data entry is completed, reports are compiled, scheduling activities are performed, and clinical files are maintained.

Essential Duties and Functions:

Qualifications:

• High School Diploma or GED. Associate degree in Business or related field preferred.
• Strong organizational and verbal communication skills.
• Experience with general clerical skills including typing, electronic scanning, data entry, database management, telephone reception and knowledge of office equipment.
• Two years of progressively more responsible secretarial or support services preferred.
• One year of computer experience – Word, Excel, and electronic medical record software preferred.

Trauma Informed System of Care:

A trauma-informed approach to service delivery emphasizes physical and emotional safety, choice, empowerment, and trustworthiness for customers. The impact of trauma is broad and touches many life domains. Participation is mandatory for activities required for Summit Pointe to become a “Trauma Informed System of Care.”

Physical Requirements:

• Professional office environment that generates noise from computer equipment/peripherals.
• Possible exposure to health risks (violence and infectious diseases).
• Sometimes lifts, carries, or moves objects up to 25 lbs.
• May be required to work variable hours/shifts

Competencies:

Innovation & Creativity - Generates new, varied, and unique ideas, and makes connections between previously unrelated ideas.

Flexibility & Adaptability - Synthesizes and integrates ideas; brainstorms to produce new ideas or results; able to adjust or change to best meet the needs of the situation or environment.

Verbal Communications - Articulates thoughts and ideas clearly and effectively to exchange information.

Written Communication - Clearly exchanges information using appropriate platforms to deliver messages.

Digital Literacy - Leveraging existing digital technologies ethically and efficiently to solve problems, complete tasks and accomplish goals.

Technical Aptitude - Skillful in use of tools, hardware, software and equipment.

Critical Thinking & Problem Solving - Exercises sound reasoning to analyze issues, make decisions, and overcome problems. Ability to obtain, interpret, and use knowledge, facts and data.

Quantitative Reasoning - The application of mathematical, logical and statistical skills to interpret data and produce new information.

Teamwork & Collaboration - Builds collaborative relationships with colleagues and customers.

Global Fluency - Demonstrates openness, values differences and practices inclusiveness.

Professionalism & Work Ethic - Demonstrates personal accountability and effective work habits, e.g., punctuality, working productively with others, and time management.

Initiative - Independently determining what needs to be done and acting on it.

Leadership - Leverages the strengths of others to achieve common goals and uses interpersonal skills to coach and develop others. (This is where we’d also include supervisory responsibilities, if applicable).

Project Management - Initiates, structures, and carries out steps to complete projects and tasks.