11 Customer Experience Representative Jobs in Portage, MI
Strykermeded is Hiring a Customer Experience Representative Near Portage, MI
**Customer Experience Representative**
**Portage, MI, US**
****About Stryker****
Stryker is one of the worlds leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
We are proud to be named the #5 Worlds Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting
****
Stryker is one of the worlds leading medical technology companies and is dedicated to helping healthcare professionals perform their jobs more efficiently while enhancing patient care. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and
neurotechnology and spine products to help people lead more active and more satisfying lives.
What you will do:
* Receives customer telephone calls and act as a customer contact regarding pricing, scheduling and shipping.
* Will process customer orders and determine status of existing orders.
* Will provide product information, including technical, operational and/or repair part information.
* May provide information to and/or research problems for the sales force and/or customers, coordinating with other departments as needed.
* May prepare or update general and/or product specific information.
* May train new and/or temporary employees.
What you need:
* 1-year customer service related experience.
* High school diploma.
* University and/or formal customer service training desired.
* Sedentary work: Exerting up to 10 pounds of force occasionally and/or a minimal amount of force. Frequently or constantly to lift, carry, etc. Generally involves sitting most of the time.
* Must be able to communicate telephonically.
* Must be able to review printed material.
* Must be able to operate common office equipment (e.g. calculator, PC, fax machine, telephone, etc.)
* Must have good visual acuity.
* Must be able to read and explain detailed product information and/or ordering procedures.
* Must be able to analyze and resolve routine customer service related issues of a moderate to diverse scope using independent judgment.
* Ability to prioritize work and keep detailed and accurate records.
* Excellent verbal and written interpersonal communication skills.
* Effective analytical skills.
* Demonstrated organizational skills.Basic PC skills.
**Our benefits**
Our total rewards offering varies by country but often includes bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards not to mention various social and recreational activities.
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at
**Date posted:** November 9, 2021
**Job ID:** R462332
**Job category:**
**Primary location:** Portage, MI, US
**Employee type:** Full time
**Relocation:** No
**Work Flexibility:**
**Travel:** 10%
Portage
MI
US
Job Posting Location
Job Summary
Full Time
$37k-47k (estimate)
05/01/2024
05/14/2024
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.
